We love pets at Hitch! Here’s what you need to know about traveling with them:
- Companion Pets & Emotional Support Animals
- Allowed only on private, XL, or door-to-door rides (not shared rides).
- Riders must notify Hitch in advance via Help Chat (in-app or website).
- Pets must be secured in a travel kennel or bag that fits in a standard sedan.
- ADA-Compliant Service Animals
- Service animals are permitted on shared rides with no kennel required.
- No documentation is needed to confirm a service animal.
- Drivers cannot deny rides due to allergies, religious beliefs, or fear of animals.
Note: Only one pet is allowed per ride. If any pet-related requirements aren’t met, contact support immediately.
💡 Accepting a pet ride without notifying Hitch is at your own risk, and we cannot assist with related issues.
Hitch fully complies with state and federal laws regarding service animals. Denying service to riders with service animals is prohibited.
Questions?
Visit our Driver Resources or contact us in-app.