Simplified Driver Policies

Hitch is committed to clear policies that ensure your success. Focus on these key areas to maintain your account:

Core Areas of Focus

• Quality: Deliver safe, professional service with a clean, well-maintained car.
• Fraud: Avoid improper activities like false accounts, trip manipulation, or dishonest fees.
• Safety: Follow road rules, drive responsibly, and handle safety allegations professionally.
• Discrimination: Treat every rider equally and respect laws regarding disabilities, including service animals.

Note: Policies may update as needed, and drivers will be informed of major changes.

Driver Rating Expectations

Riders and drivers rate each other after each trip. Ratings are anonymous and play a key role in account access. Low ratings can lead to suspension or removal.

How to Receive High Ratings

• Depart on time.
• Drive safely and follow all traffic rules.
• Keep your car clean, odor-free, and well-maintained.
• Be polite and read the rider’s cues for conversation preferences.
• Offer excellent service, such as assisting with luggage or doors.

Zero Tolerance for Discrimination

Hitch prohibits discrimination based on personal characteristics such as race, religion, disability, sexual orientation, gender, or age. Refusing rides for unlawful reasons is unacceptable and may lead to account deactivation.

Fraud Prevention