If a rider leaves an item behind, notify us right away using the support chat in the app. Include specific details about the item and the ride it’s from to help reconnect with the rider.

Key Points:

• Riders are responsible for their belongings. Neither Hitch nor drivers are liable for items left behind.
• Returning items is encouraged as the right thing to do.
• Hitch will connect you with the rider to arrange a hand-off at a convenient time. No payment is provided for item returns.

Questions?

Visit our Driver Resources or contact us in-app.