Drivers must be on time for all accepted rides. Only accept rides you can realistically complete by the departure time.

Key Points:

• Frequent late arrivals disrupt dispatch and rider experience and may impact your queue status.
• Respond promptly to in-app outreach confirming your on-time arrival. Ignoring these messages may lead to removal from the ride.
• Excessive tardiness may result in account suspension at our discretion.

Late arrivals due to rides dispatched and accepted late will not affect your driver status.

Tip: Only accept rides you are confident you can complete on time.

For more information, visit our Driver Resources or reach out in-app.