Follow these guidelines to ensure success as a Hitch driver.

Use the App Correctly

• Always mark riders as picked up at the pickup location and dropped off at the drop-off location to get paid.
• Use Hitch navigation to ensure location tracking. Lack of tracking may remove you from the ride.
• Contact support immediately if there are technical issues.

Follow Approved Ride Details

• Only transport riders to the locations listed in the booking.
• Hitch is a point A to B service. No errands, unscheduled stops, or detours, except for brief bathroom breaks.

Stay in Contact

• Respond to Hitch support promptly during rides. Lack of communication may lead to removal from the ride. Always inform support of delays, issues, or changes.
• If you are a Spanish-speaking driver, please use tools like Google Translate when needed to ensure clear communication and provide a better experience for riders.

Arrive On Time

• Be at the pickup location 10 minutes early.
• Late arrivals or delays without notice may lead to penalties.

Shared Ride Policy

• Middle seats are never sold. Riders are seated comfortably in shared or private rides.

Treat Everyone with Respect

• Be courteous and respectful to passengers at all times.

Follow Laws and Safety Standards

• Wear seat belts, drive safely, and follow traffic laws.