Riders are responsible for excessive damage to a vehicle caused by food spills, pet damage, or bodily fluids. If this happens, drivers must provide photo evidence. We may charge a cleaning fee to the rider’s payment method for professional cleaning services. Note that reimbursement is decided by Hitch and does not cover regular cleaning or odors.

Cleaning Reimbursement

• Up to $100 may be reimbursed for excessive mess beyond normal wear and tear.
• A professional cleaning receipt is required for reimbursement.
• No payment is issued for odors or messes not requiring professional cleaning.

Damage Reimbursement

• Drivers may be reimbursed up to $100 for minor to significant damage.
  • Minor interior/exterior damage: $20
  • Moderate exterior damage: $30
  • Moderate interior damage: $50
  • Significant damage: $100
• Reimbursement is based on the evidence provided and determined by support.

Key Guidelines

• Report incidents promptly via the Support tab with details, photos, and the rider’s name. Delays may affect the outcome.
• Drivers decide if food, drinks, or other potentially messy items are allowed in the car but assume the risk for potential messes.

We don’t reimburse for normal maintenance, odors, or damages resulting from policy violations.

Questions?

Visit our Driver Resources or contact us in-app.